| How to use this page? |
You can find answers to common user problems on this page. Browse the topics listed below to find the situation that most closely resembles your problem and click the topic to reveal the solution.
|
| How do I register for this programme? |
To register for this programme, please proceed to the Registration page and follow the simple procedure given. Our double opt-in sign up process verifies the email address supplied to ensure registrations are genuine.
|
| I cannot log in to the system |
Check that your browser software is set up with JavaScript, session-cookies and pop-up windows enabled. The system uses session-cookies to identify users and cannot recognise you if cookies are not enabled. This site is optimised for view with 1024*768 screen resolution and colour depth of 16 bit or higher using Mozilla Firefox.
|
| I cannot access My Account |
Firstly, you need to register for an account and confirm your registration by clicking a link in the activation email. After successful registration, you will need to log in before you can access My Account.
If you have already registered and activated your account, and have logged in, check that your browser software is set up with JavaScript, session-cookies and pop-up windows enabled. The system uses session-cookies to identify users and cannot recognise you if cookies are not enabled. This site is optimised for view with 1024*768 screen resolution and colour depth of 16 bit or higher using Mozilla Firefox.
|
| The web pages do not look right, page elements seem out of place |
This site is optimised for view with 1024*768 screen resolution and colour depth of 16 bit or higher using Mozilla Firefox. JavaScript, session-cookies and pop-up windows must be enabled.
|
| How do I log in to My Account? |
To log in to your account, go to the Login page and follow the instructions.
|
| What are cookies and why do I need to enable them? |
A cookie is a text-only string of information transferred by our website to the cookie file of your browser so that our website can remember who you are as you move from page to page within our website.
We only use session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave our site.
If we did not use session cookies, then the answers you have given in the online tests would disappear by the time you progressed to the next page of the test!
Cookies cannot be used by themselves to identify you. They cannot look into your computer and find out information about you, your family, or read any material kept on your hard-drive. Session cookies simply allow our website to recognise you as you navigate through our website. It is technically impossible for cookies to read personal information.
|
| How do I enable cookies? |
You can choose to accept session cookies by changing the settings in your browser. As there are a number of browser software available on the market with different steps required to enable cookies, we advise that you go to your browser's Help menu and search for 'cookies' for instructions on how to enable cookies for your particular browser.
|
| What is JavaScript and why do I need to enable it? |
JavaScript is a system of programming codes embedded into our web pages to add functionality such as site navigation, feedback forms, visual effects, etc. We only use safe scripts that do not harm your computer, so it is safe to enable JavaScript to navigate this website.
|
| How do I enable JavaScript? |
You can choose to enable JavaScript by changing the settings in your browser. As there are a number of browser software available on the market with different steps required to enable JavaScript, we advise that you go to your browser's Help menu and search for 'script' for instructions on how to enable JavaScript for your particular browser.
|
| Nothing happened when I clicked a button or a link |
Some pages open in a new browser window. Check that your browser software is set to allow pop-ups.
|
| I cannot remember my Password |
If you have forgotten your password, the system can generate a new password for you. Go to the Lost Password page and follow the instructions. You must supply us with your registered email address and username for the system to be able to do this.
|
| I cannot remember my Username |
If you have forgotten your username, you can request a username reminder using the Feeback Form. Select the appropriate topic from the dropdown list and enter the email address you used to register your account. It may take up to 48 hours before you receive a response.
|
| I cannot find the solution to my problem |
If you cannot find a satisfactory solution after looking through the topics and solutions, then use the feedback form to contact us. Make sure you describe the problem accurately and if applicable, tell us the click sequence or series of actions you performed when the error occurred as well as the name and version of the browser and operating system that you are using. Remember to include your username and email address registered with us. We will attend to your query as soon as we can.
|
| Videos do not work |
If you get screen but no picture, check that you have the latest version of Flash installed and if necessary click and install from the right sidebar.
|
| Video pop up window does not appear - pop ups disabled |
If you do not get a pop up window when you click on a video link, then make sure that pop ups are enabled for www.spreadsims.net and it may be necessary to disable this in your Internet security software also (for example Norton Antivirus). If you just wish to enable pop ups temporarily just hold down the Ctrl key when you click on the link. This allows just that particular pop-up window through for that one occasion.
|
